Refund Policy

What if a video or song fails?

If a video or a song fails to generate, AIRapVideoly returns the credits charged for that video or song to your balance automatically.

Are purchases and spent credits refundable?

No. Credits are spent on processing straight away, so purchases and spent credits are not refundable, except where the law requires otherwise or Link grants a refund under its own policies. Link may do so within 60 days of purchase in some cases.

Credit purchases are sold through Link, a service of Stripe. Link is the reseller and the merchant of record for the purchase.

What happens to credits when a purchase is refunded?

If a purchase is refunded, the credits that purchase added are removed from your balance, up to the credits you have left. AIRapVideoly may suspend accounts that repeatedly get refunds after using their credits.

Are gifted credits refundable?

No. Credits already given to a friend are not refundable.

Are unused credits refunded when an account is closed?

Unused credits are not refunded when an account is closed for breaking the Terms of Service.

How do I contact support about a charge?

If you think you were charged in error, email support@airapvideoly.com.

The full rules for credits and payments are in the Terms of Service.